The Internet has changed social communications and social behaviour, which lead to the development of new forms of communication channels and platforms (Ismagilova et al. 2017). Social media plays an important part in the digital transformation of businesses (Kunsman 2018). Digital transformation refers to the globally accelerated process of technical adaptation by companies and communities as a result of digitalisation (Sivarajah et al. 2019; Westerman et al. 2014). Web is developed from a tool used to provide passive information into the collaborative web, which allows and encourages active user engagement and contribution. With over five billion users around the world, social media platforms are an undeniably powerful medium for reaching a wide audience and achieving your business growth goals.

You can also use third-party tools that offer a more in-depth analysis. For example, RivalIQ is a handy social media analytics tool that provides custom reports for all channels you’re present on. So, it’s up to you to decide to what extent you want to automate your social media marketing efforts with AI. We found Booking.com’s social media presence to be of inspiration in this regard.

Use your Facebook account to drive traffic to blog posts, share an article on your X account, and distribute a video via TikTok. If you want to succeed in social media, you should treat each social media platform uniquely and consider its functionalities and features. There are multiple social media tools for agencies SMM Thai that not only help you by scheduling your posts but also let you customize your post for the individual platform. Schedule your pins, tweets, posts, hashtags, and social media mentions all in one go for the month. Such an approach will save you time, helping you be more productive and focused on the overall strategy.

Social Media Advertising Cost In 2025

It was found that companies use social media to enhance customer relationships, support sales and build their brands. Also, social media is used as a recruiting tool, a seeking tool, and a product information and service tool. Huotari et al. (2015) aimed to investigate how B2B marketers can influence content creation in social media.

This “Dead Duo” campaign involved a series of posts announcing Duo’s demise, complete with a fake investigation and even a funeral, before revealing that it was all a marketing stunt to promote lesson completion. The campaign generated significant buzz, with billions of impressions and increased user engagement. Organic social media content refers to the content you create and post on your feed. There’s no bell and whistles, just quality content posted to your normal feed without promotion.

What Is Neil Rackham’s Sales Tactics? (explained With Examples)

Twitter is a beginner friendly platform thanks to its simple interface and ease of use. Twitter is a text-heavy app, so people don’t post as much visual content as they would on Facebook or Instagram. Instead, you publish written content in the form of 280-character tweets with the option to attach up to four photos or videos. The secret to cracking Instagram’s algorithm is writing creative captions, following in-app trends, and using striking images and videos to show off your products and services.

Here’s how CurateIt—an AI-powered content curation platform—nailed their strategy on Reddit by leaning into audience segmentation, authenticity, and interaction-first content. Your content format should feel built for the feed—not pasted across channels. Now that you’ve got the tools to understand your audience, let’s talk about how to activate that insight. Smart segmentation that turns broad messaging into personal relevance. Behavioral insights are only as good as the tools that power them and the right toolkit helps you move from assumptions to audience intelligence—fast. As of February 2025, 5.24 billion people—nearly 64% of the global population—are active on social media.

One of the main disadvantages is the potential for negative feedback or criticism. In the age of social media, anyone can voice their opinions publicly, which can sometimes lead to negative comments or reviews about a business. It requires a robust social media management strategy to properly address and manage such situations. The best social media strategies balance different types of content to keep audiences engaged.

Social media marketing is all about connecting with customers in their favorite online spaces. From a managerial perspective, this study provides two major takeaways for brands and influencers. In terms of consequences, three sub-categories were unveiled, namely brand-, influencer-, and social-related consequences (Table 11). The influencer-related consequences (19 counts) consist of engagement and interaction (11 counts), following influencer (five counts), and influence (three counts). The social-related consequences (12 counts) contain recommendation and referral propensity (nine counts) and social sharing (three counts). In total, 11 consequences were unveiled across three sub-categories.